AWWA CSC59659 When Customers Speak...We'd Better Listen Conference Proceeding by American Water Works Association, 04/07/2004 Kolodziej, Ed; Taylor, Mark
AWWA CSC59660 The WSSC Customer Outreach Program: A Step Beyond Customer Service Conference Proceeding by American Water Works Association, 04/07/2004 Richardson, Al
AWWA CSC59658 Committing to Your Customers: Clarifying Performance Standards & Responsibilities Conference Proceeding by American Water Works Association, 04/07/2004 Harford, Peter
AWWA CSC59657 Best in Class Practices in Meter Reading Management Conference Proceeding by American Water Works Association, 04/07/2004 Vargas, Tina
AWWA CSC59674 Technology for Our Customer: Moving Toward the Future Conference Proceeding by American Water Works Association, 04/07/2004 Smith, Jane; Arn, Tom
AWWA CSC59673 Submetering and Billing Allocation - Water Savings and Other Issues Conference Proceeding by American Water Works Association, 04/07/2004 Bennett, Richard
AWWA CSC59672 Blackout 2003 - a Customer Service Perspective Conference Proceeding by American Water Works Association, 04/07/2004 Strong, Bill C.; Hunter, Corrine R.
AWWA CSC59667 The True Costs of Billing & Collections Conference Proceeding by American Water Works Association, 04/07/2004 Davis, Jon; Lawrence, Rosemary
AWWA CSC59666 Revenue Cycle Management: Controlling Slow Pay/No Pay in Water Companies Conference Proceeding by American Water Works Association, 04/07/2004 Haas, Barbara
AWWA CSC59665 Building a Better EBPP Mousetrap: The "One Contact" Payment Solution Conference Proceeding by American Water Works Association, 04/07/2004 Hamilton, Sharon
AWWA JAW59701 Journal AWWA - Effect of Chloramines on Ductile-Iron Pipe Gaskets of Various Eslastomer Compounds Journal Article by American Water Works Association, 04/01/2004 Bonds, Richard W.
AWWA C217-04 [ Withdrawn ] Petrolatum and Petroleum Wax Tape Coatings for the Exterior of Connections and Fittings for Steel Water Pipelines standard by American Water Works Association, 04/01/2004