Full Description

This slide presentation outlines a project to develop an appropriate affordability program for a water utility. Program construction included: addressing the greatest needs; minimizing the administrative burden; determining the costs and benefits; and, paying for affordability. Structuring the benefit includes fixed dollar discount, fixed percentage discount, reduction or elimination of fixed charges, and need-based benefit. Minimizing administration includes avoid duplicate bureaucracies, reduce the effort to apply and re-apply, piggy-back on existing programs, and outsourcing. Examples are listed of piggy-backing and outsourcing. Projecting lost revenue, tips for estimating cost, means of payment, implementation considerations, communicating the new program, billing and customer service, and ongoing program management are all outlined.

Product Details

Edition: Vol. - No. Published: 02/01/2007 Number of Pages: 23