Full Description

Today's public utilities face many contemporary issues such as the impending "braindrain" as a result of boomer generation retirements, potential privatization, increasedexpectations of customers, and escalating costs for infrastructure materials and labor.Meeting these challenges requires proper planning. For a utility, proper planning startswith strategic planning. Realizing the inherent benefit, Loudoun County SanitationAuthority (LCSA), Leesburg, Virginia, undertook the strategic planning process in-house. To doso, senior staff met to identify initiatives they felt were important to move LCSA forward.From this, a team was formed to create the strategic plan in 2001. The plan wassubsequently updated in 2005 to make "mid-course" corrections and extend the planningperiod. By creating the plan in-house, LCSA learned several lessons. First, it is invaluableto undertake the process with an internal team. Second, a "bottom up" approach workswell. Third, the plan should be published and well distributed. Fourth, implementation isbolstered by assigning initiatives to individuals and then assessing their performance incompleting the initiatives. Includes 5 references, figures.

Product Details

Edition: Vol. - No. Published: 02/01/2007 Number of Pages: 11