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AWWA CSC59661

M00001509

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AWWA CSC59661 Customer Communication from Beginning to End

Conference Proceeding by American Water Works Association, 04/07/2004

Westall, Bab; Crayton, Dee; Ingolia, Ellen

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This slide presentation outlines information on an effort by the Charlotte-Mecklenburg Utilities to build a new South Water Main to meet the water demand needs of a growing community. Topics outlined include: project coordination with other city departments; partnership with local public relations firm; partnership with Charlotte-Mecklenburg Customer Service Center; project communication; challenges; community involvement; post-construction survey; and, awards.

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Edition: Vol. - No. Published: 04/07/2004 Number of Pages: 27 File Size: 1 file , 2.9 MB