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ISO/IEC 20000-2 (2019-08)

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ISO/IEC 20000-2:2019 Information technology - Service management - Part 2: Guidance on the application of service management systems

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This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Author ISO/IEC
Editor ISO/IEC
Document type Standard
Format File
Edition 3.0
ICS 03.080.99 : Other services
35.020 : Information technology (IT) in general
Number of pages 63
Replace ISO/IEC 20000-2 (2012-02)

Year 2019
Document history ISO/IEC 20000-2 (2012-02)
Country Switzerland
Keyword IEC20000;ISO/IEC 20000-2:2019